Website Privacy POLICY

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Updated 1/1/2026

Privacy Policy

The Center for Neurobehavioral Guidance (“CNG,” “we,” “us,” or “our”) values your privacy and is committed to protecting the personal information of individuals who visit our website, register for our trainings, or participate in our parent coaching services.  This Privacy Policy explains what information we collect, how we use and share it, and the choices you have regarding your information. By using our website at www.centerforneurobehavioralguidance.org or providing information to us online, you agree to the collection and use of information in accordance with this Privacy Policy.

Who we are and scope

The Center for Neurobehavioral Guidance is an Illinois nonprofit organization dedicated to supporting children, caregivers, and professionals through neurobehavioral education, consultation, and parent coaching.  This Privacy Policy applies to information collected through our website, email or web forms, online event registrations, donations or payments processed via our website (if offered), and any other online services that link to this Policy. This Policy does not govern information collected offline in clinical, coaching, or consultation records, which may be subject to additional confidentiality, ethical, and legal requirements.

Information we collect

• We may collect the following categories of information when you use our website or interact with us online: Contact information: Name, email address, mailing address, phone number, organization or employer, and professional role (for example, parent, caregiver, educator, clinician).
• Registration information: Details you provide when you sign up for our trainings, workshops, coaching inquiry calls, or mailing lists.
• Payment and donation information (if applicable): If you make a payment or donation through our website, we collect the amount and limited billing details; payment card information is processed by our third‑party payment processor and is not stored on our servers.
• Coaching and training information: Information you voluntarily share when inquiring about services, completing interest forms, or providing feedback (for example, general concerns, goals, or interests). You should avoid including highly sensitive personal or health information in standard web forms or email.
• Technical and usage data: IP address, browser type, device identifiers, pages visited, referral URLs, and time/date of visits, typically collected through standard server logs and similar technologies.
• Communications: Content of emails, messages submitted through website forms, and responses to surveys or feedback forms.

Providing personal information is generally voluntary, but certain services (such as event registration or payment processing) may not be available if required information is not provided.

How we use your information

We use the information described above for the following purposes:

• Service delivery and support 
  • To register you for professional trainings, workshops, webinars, and related events. 
  • To respond to inquiries about coaching, consultation, or speaking engagements. 
  • To schedule and support parent coaching or consultative services as appropriate. 
• Website operation and improvement 
  • To operate, maintain, and improve our website and online content. 
  • To monitor usage patterns and troubleshoot technical problems or security issues 
• Communication and outreach
  • To send confirmations, reminders, and administrative messages related to trainings, events, or services you request. 
  • To send newsletters or updates about new resources, programs, or opportunities, consistent with your communication preferences. 
• Compliance and organizational needs. 
  • To maintain appropriate business, financial, and program records. 
  • To comply with legal, regulatory, or reporting obligations and to enforce our terms and policies.

We may aggregate or de‑identify information so that it can no longer reasonably be used to identify you, and may use such information for evaluation, research, and program development.

Cookies and similar technologies

Our website may use cookies or similar technologies to understand how visitors use our site and to improve content and navigation.  Cookies are small files placed on your device that help remember certain preferences and measure site traffic. Most web browsers allow you to control or delete cookies through your settings. If you disable cookies, some features of our website may not function properly.

How we share information

We do not sell or rent your personal information. We may share information in the following limited circumstances:

• Service providers: We may share information with trusted third‑party providers who perform services on our behalf, such as website hosting, email distribution, event registration platforms, learning management systems, or payment processing. These providers are permitted to use your information only to provide services to us and are expected to protect it appropriately.
• Legal and safety reasons: We may disclose information if required by law, regulation, court order, or government request, or when we believe disclosure is necessary to protect our rights, safety, or property or that of others.
• Aggregated or de‑identified information: We may share aggregated or de‑identified information that does not identify you personally for evaluation, funding, reporting, or research purposes.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.  These measures may include secure networks, encryption for data in transit (such as SSL/TLS), limited access to personal information by personnel who need it to perform their duties, and agreements with service providers to safeguard information they handle on our behalf. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to:

• Provide services you have requested and maintain program records.
• Maintain appropriate business and financial records.
• Comply with legal, regulatory, or contractual obligations.

When information is no longer needed, we will dispose of it in a secure manner consistent with our record retention policies and applicable law.

Your choices and rights

Depending on your location and applicable law, you may have some or all of the following options:

• Access and correction: You may request access to or corrections of personal information we hold about you.
• Communication preferences: You may opt out of receiving promotional or informational emails by using the unsubscribe link in our messages or by contacting us directly; we may still send important administrative or service‑related messages.
• Deletion or restriction: In some circumstances, you may request that we delete or restrict certain uses of your personal information, subject to our legal and operational obligations.

To exercise these options, please contact us using the information in the “Contact us” section below; we may need to verify your identity before responding to certain requests.

Children’s privacy

Our website and online services are intended for adults such as parents, caregivers, and professionals and are not primarily directed to children under 13.  We do not knowingly collect personal information online from children under 13 without appropriate parental consent as required by law. If we become aware that such information has been collected, we will take reasonable steps to delete it or obtain necessary consent.

Third‑party links and services

Our website may contain links to third‑party websites, platforms, or services (for example, event registration sites, video platforms, or external resources).  This Privacy Policy does not apply to those third‑party sites, and we are not responsible for their content or privacy practices; you are encouraged to review the privacy policies of any third‑party sites you visit.

Illinois and U.S. privacy considerations

As an Illinois nonprofit, CNG aims to comply with applicable federal and state privacy and consumer protection laws in how we collect and use personal information.  If privacy laws in your state or country provide you with additional rights, you may contact us to ask how those rights apply in the context of our services, and we will respond in accordance with applicable law.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.  When we make changes, we will revise the “Last updated” date at the top of this page and, when appropriate, may provide additional notice (such as a prominent notice on our website).

Contact us

If you have questions, concerns, or requests related to this Privacy Policy or our handling of personal information, please contact:

The Center for Neurobehavioral Guidance

Website: www.centerforneurobehavioralguidance.org

Email: contact@centerforneurobehavioralguidance.or

Phone:   312.488.9567